Welcome to TechLape. We understand the importance of customer satisfaction and are committed to ensuring that our products and services meet your expectations. This Refund Policy explains how we handle refund requests for services purchased through our site, governed by the following terms.
To be eligible for a refund, the following conditions must apply:
Services were not delivered as per the original scope of work.
The quality of services or products provided was not up to the agreed-upon standards.
Issues related to technical failures or defects that remain unresolved after reasonable attempts to resolve them.
If you are eligible for a refund, please follow these steps:
Contact our support team at hello@techlape.com.
Provide the following details:
Order Number or Project Reference
Description of the issue or reason for the refund request
Any relevant supporting documents (screenshots, emails, etc.)
Refund requests should be made within 30 days of the service delivery or purchase date.
Once a refund request is made, it will be reviewed and processed within 7-10 business days.
Refunds will be issued to the original payment method used for the purchase.
In certain situations, a partial refund may be issued based on the following:
If work has already been started or partially completed.
For services that are in progress, the refund will be calculated based on the work completed.
The following services are non-refundable:
Custom design or development work that has been started or completed.
Fees for services that have been fully rendered or consumed (e.g., training, consultations, or completed digital marketing campaigns).
If you cancel a service request before the project has commenced, a full refund will be issued.
If the work has already started, a partial refund will be calculated based on the amount of work completed.
We value your trust and take all necessary precautions to ensure your personal information is secure. Refund requests and communications related to refunds are handled confidentially, and we comply with all applicable data protection laws.
We reserve the right to update or modify our refund policy at any time. Any changes will be posted on this page. Please review this policy periodically to stay informed about how we handle refunds.
